Our Complaints Procedure

Lodge Complaints about our RAMP Registrants or Organisation.
Developing Higher Standards by Highlighting Problems

Our Complaints Procedure

We aim to address all complaints seriously and with respect to all parties.

RAMP is a Register of professionals (called Registrants) who use chiropractic, osteopathic and physiotherapy techniques for animals. Acceptance onto the Register requires applicants to satisfy strict criteria.

To maintain those standards, RAMP has a Complaints Process so that it can find out about:

1. Problems people have about Registrants.

2. Problems people have with RAMP.

If you want to make an informal enquiry regarding your concerns, please use the “Get in Touch” function on this website. If you want to complain formally please outline your complaint as objectively and clearly as possible on the Complaints Form provided below, so that we can understand your grievance and concerns.

On the Complaint Form you should state the nature of the complaint and, if possible, which article of the Code of Practice that is alleged to have been breached and include the nature/extent of the incident, details of when the incident occurred including any supporting evidence, and what remedy is sought.

We will acknowledge the complaint in writing as soon as possible (normally within 5 working days).

 

 

 

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Please Note: Neither RAMP nor any member of its Council can be held responsible for any consequences arising from any information provided through this website.

Complaints submitted to RAMP cannot result in any compensation from RAMP or its Council, but may lead to consideration of the practioner being removed from the Register or further investigation by another authority.

All registrants hold professional indemnity insurance and public liability cover. Any complaints regarding a loss caused by a practitioner should therefore be made to the practitioner directly (in the first instance) and if necessary, their professional governing body.

Guidance to Complaints Procedure

Details on how to make a complaint

Scope of Practice

The RAMP Scope of Practice

Code of Conduct

The RAMP Code of Conduct