Our Complaints Procedure

Lodge Complaints about our RAMP Registrants or Organisation.
Developing Higher Standards by Highlighting Problems

Our Complaints Procedure

We aim to address all complaints seriously and with respect to all parties.

Being listed ensures that your name will be confirmed and will allow vets and animal owners to search for a competent professional with confidence. This will dissolve the confusion that has developed in the marketplace, and create clear and fair grounds for owners and professionals to make properly informed choices.

This definitive listing has created a one-stop-shop that is quick and easy to reference. This means it can be used easily by veterinary professionals and insurance companies to locate a practitioner covering their area, with sound information about their credentials.

Becoming a registrant means you are a practitioner dedicated to high-quality care and instrumental in improving animal welfare.

Through RAMP registration you have a voice in the political discussion that will shape the future of your profession. Highly skilled therapists volunteering to uphold standards of excellence will strengthen your stance in the political debate.

Registrants may use the RAMP logo on their correspondence and promotional material.

Registrants following RAMP's Gold Standard quality of practice have reduced insurance risks therefore RAMP can negotiate with insurance companies to deliver excellent value block schemes for our members.

 

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Please Note: Neither RAMP nor any member of its Council can be held responsible for any consequences arising from any information provided through this website.

Complaints submitted to RAMP cannot result in any compensation from RAMP or its Council, but may lead to consideration of the practioner being removed from the Register or further investigation by another authority.

All registrants hold professional indemnity insurance and public liability cover. Any complaints regarding a loss caused by a practitioner should therefore be made to the practitioner directly (in the first instance) and if necessary, their professional governing body.

Guidance to Complaints Procedure

Details on how to make a complaint

Scope of Practice

The RAMP Scope of Practice

Code of Conduct

The RAMP Code of Conduct